Industry Leading Analytics
Robust analytics software that will enable comparison to benchmarks, historical analysis, and easy drill downs.
Comment Analysis
Sentiment and categorical analysis for comments and improvement ideas submitted.
Living Action Plans
Simple to implement action plans that include web-enabled best practices, tool kits, and follow-ups.
AHRQ Safety Culture Surveys
The newest versions of the AHRQ Survey on Patient Safety Culture - including surveys for hospitals, medical offices, and ambulatory surgery centers.
Florida and National Benchmarks
Robust national benchmarks and the only availible Florida state benchmarks for HSOPS Version 1.0 and Version 2.0
Automated Mandate Compliance
Ongoing currency will new Florida state mandates for data submission, public reporting, and action planning.
"Measuring the culture of patient safety is critical to our work to eliminate patient harm, reduce readmissions and sustain our improvement goals. Beterra's analytic tool provided an easy way to survey hospital staff, increase survey responses and provide quick results to assess areas of achievement and opportunity. The staff at Beterra are great partners, extremely responsive to us and our hospitals and very knowledgeable in the field of patient safety culture. It was a key component to the work we did through the Hospital Engagement Network."
Kim Streit, FACHE, MBA, MHS
VP/Healthcare Research and Information
Florida Hospital Association
FAQ
We use a non-AHRQ Survey for patient safety culture, will that count?
No. The new Florida law states that the latest versions of AHRQ Surveys on Patient Safety Culture must be used. Further, the law specifies some specific modifications that will need to be made. Florida organizations using other survey instruments will need to switch to the most current version of the AHRQ survey.
Will my safety culture survey results really be available to the public?
Yes. The first data submission period is set for June 1 – August 31, 2025. Although it may seem like there’s plenty of time prepare, there is not. We strongly encourage organizations to conduct the Patient Safety Culture Survey as soon as possible to ensure enough time to assess your current safety culture, act on the results, and survey again. Resulting in more positive perceptions of safety culture before the first submission period begins.
Is the cost of this service covered by the state or Florida Hospital Association?
No. Each organization is responsible for the resources required to conduct the survey, manage data, and submit information to AHCA. Organizations previously receiving services through the FHA or Partnership for Patients will need to budget for future surveys and submissions.
I already use Beterra for safety culture surveys, how is this different?
Florida healthcare organizations already contracting with Beterra Health will still have access to all of the software and prior survey results. A Beterra project manager will reach out to your team to clarify the AHCA submission process and discuss other resources available to Florida organizations.
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